Privacy Policy

Applicability

This Privacy Policy describes Gruter Heating & Air Conditioning Co., Inc.’s information collection and use practices on the places where it appears. This includes our website at www.gruter-hvac.com, and our phone and in-person services. This policy does not apply to our employees.

Notice at Collection

Information Collection

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. Described below by category is the information we may collect:

Name and contact information. This includes name, email address, phone number, address, city, state, and zip/postal code. 

Payment information. This includes credit card or other payment information.

Submitted information. This includes information provided by you when you contact us by phone, text, or email; It also includes information provided by you when you fill in our “Contact Us Today!” or “Schedule Now” forms or complete a survey or review.

Job applicant information. We collect resumes, education, and employment history from job applicants. This includes information about your skills and qualifications for the position. We may collect certification, permit and license information.

We do not use or disclose sensitive personal information, as defined by Ohio law, for inferring characteristics or for purposes other than those permitted by law. We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

Use of Data

We use the collected personal information for various purposes: to offer, provide, improve, and maintain our services; to notify you about changes to our services; to allow you to participate in interactive features of our services when you choose to do so; to provide customer support; to gather analysis or valuable information so that we can improve our services, including sending you a review and feedback form, with your permission; to monitor the usage of our services; to detect, prevent and address technical issues; to offer you targeted advertisements based on goods, services, and events that we think will be of interest to you; and to provide you with news, special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

We will not share this information with third-party service providers and partners for the purposes noted above, including cross-contextual behavioral advertising. These partners include marketing agencies, analytics providers, and advertising networks.

How We May Disclose Information

Disclosure to Service Providers. We may disclose information to third parties to provide, maintain, and improve our services, including third party service providers who access information about you to perform services on our behalf, or help us execute services you have requested. Some of this information may be Personal Information. Our service providers generally are bound by contract to keep your personal information confidential, and to retain, use, or disclose it only to perform on our behalf the purposes laid out in the contract. Service providers may include financial processing companies, information-hosting applications and services, review and feedback-related service providers, marketing, advertising, and communications service providers.

Disclosure to Law Enforcement. Under certain circumstances, Gruter Heating & Air Conditioning Co., Inc. may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

Successors. We may also disclose your information in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.

Security of Data

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use reasonable measures in accordance with applicable law, we cannot guarantee its absolute security. 

Links

www.gruter-hvac.com contains links to other sites. Gruter Heating & Air Conditioning Co., Inc. is not responsible for the privacy practices of such other sites. Gruter Heating & Air Conditioning Co., Inc. encourages all users when they leave our site, to read the privacy statements of those sites they visit since those sites are governed by their privacy policies.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

Your Choices and Rights

You can opt out of certain marketing. To stop receiving our marketing emails, please email us at the address noted at the end or follow the instructions in any marketing email message you get from us.  If you opt out of marketing emails you will continue to receive emails from us about your relationship with us where permitted by law.

Ohio residents, or residents in states with a similar law, may have a right, following a verifiable request, to:

(1) access the categories and specific pieces of personal information Gruter Heating & Air Conditioning Co., Inc. has collected about the user, the categories of sources from which the Personal Information is collected, the business purpose for collecting the Personal Information, and the categories of third parties with whom Gruter Heating & Air Conditioning Co., Inc. shares Personal Information;

(2) delete Personal Information under certain circumstances; and

(3) fix or update Personal Information that you have provided.

Such requests may be made by submitting a verifiable consumer request by calling us at 513-677-3555

Gruter Heating & Air Conditioning Co., Inc. does not discriminate against our users and customers on the basis of their exercising any of their rights.

We will verify your identity using information you have previously provided to us, or other information that is specific to you. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page by updating the “effective date” at the end of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please give us a call at 513-677-3555

Details

This privacy policy is effective as of February 5, 2025 and was last updated:

2/05/2025